Customer FAQs – LearnUpon

Do I need to create a LearnUpon account to view the library?

No, you will only need to create an account to make a purchase.

If you have purchased courses before through BeaconLive, you can activate your account to view your course history and completions.

How do I activate my account in LearnUpon if I had an account with BeaconLive?

The email you had an account with in BeaconLive is the email your LearnUpon account is registered under.

To active your account and view your purchases, click on the ‘Sign In’ button and then on the ‘Forgot your password?’ link. If you have an account with us, you should shortly receive an email with instructions on how to reset your password. If you do not receive an email within a few minutes, be sure to check your spam folder.

If you also had a TrustPARMA CE account and used a different email address for both, please contact us at seminars@trustinsurance.com so we can merge your two accounts.

If you need further assistance, please call (800) 477-1200 or email seminars@trustinsurance.com.

How do I activate my account in LearnUpon if I have a TrustPARMA CE account?

The email you have a TrustPARMA CE account with is the email your LearnUpon account is registered under.

To active your account and view your previous free webinars, click on the ‘Sign In’ button and then on the ‘Forgot your password?’ link. If you have an account with us, you should shortly receive an email with instructions on how to reset your password. If you do not receive an email within a few minutes, be sure to check your spam folder.

If you also had a BeaconLive account and used a different email address for both, please contact us at seminars@trustinsurance.com so we can merge your two accounts.

If you need further assistance, please call (800) 477-1200 or email seminars@trustinsurance.com.

How do I sign into my LearnUpon account from The Trust Store?

Visit The Trust store at https://thetrust.learnupon.com/store, then click on ‘Sign In’ on the upper right-hand corner.

How do I navigate the LearnUpon platform?

After you’ve signed in, you will view the home page, which is your Dashboard. You will be able to view the courses you are currently enrolled in and the courses you’ve completed – which include the courses you’ve completed with BeaconLive.



Platform Tutorial:  Watch the video to learn how to sign into your account, download certificates, and start a webinar.


How do I download my CE certificate?

From your Dashboard, click on the ‘Completed Courses’ button. Navigate to the course you need a certificate for and click on the ‘Certificate’ button in the middle of the course bar. A new window will open and generate a link. Click the link to download the certificate directly to your computer.

How do I create a LearnUpon account?

You will be prompted to create an account during checkout:

  1. Click on ‘Shopping Cart’ on the upper-right-hand side
  2. Click ‘Proceed to Cart’
  3. You will be prompted to either Login or Create an Account – Select ‘Create an Account’
  4. After you enter your email and create a password, you must validate your LearnUpon account by checking your email account and clicking the link in the email that was sent from LearnUpon
  5. Once you confirm your account, return to your Shopping Cart and login with your new credentials and complete the checkout process.

Will LearnUpon be the new platform for The Trust’s on-demand webinars?

Yes. Customers will now be able to purchase The Trust’s on-demand webinars through The Trust Store, which is supported by LearnUpon.

To view our library of on-demand webinars, please visit https://thetrust.learnupon.com/store.

Can I still access my BeaconLive account?

Please note that all your course history and completions from purchases have been transferred to LearnUpon. However, if you would like to access your BeaconLive account, please visit https://beacon360.content.online/app/login.xhtml.

If you need assistance in accessing your BeaconLive account, please contact the BeaconLive Help Desk at support@beaconlive.com or (800) 747-1719. They are available to assist customers by phone Monday - Friday between 6 am to 6 pm ET.

How do I request a refund?

All billing inquiries, including requests for a refund, should be sent to seminars.accounting@trustinsurance.com.

What are the system requirements to use the LearnUpon platform?

Please ensure you’re using one of the supported browsers listed below and that the browser is set to enable JavaScript and Cookies and disable Pop-up blockers.

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Still Need Assistance?

Please call (800) 477-1200 or email seminars@trustinsurance.com.


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